EraMentor
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Privacy Policy

Last updated: November 29, 2025

1. Introduction

EraMentor ('EraMentor', 'we', 'our', 'us') is a division of Madole Labs, a sole proprietorship based in Burlington, Ontario, Canada. We provide an AI-powered educational platform that allows users to interact with historical personas, receive learning support, and access optional subscription features.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use eramentor.com (the 'Service'). By using the Service, you agree to the practices described in this Policy.

For questions, you can contact us at: [email protected] .

2. Information We Collect

2.1 Information You Provide

  • Account Information: such as your name, email address, and password.
  • Profile Information: any optional information you choose to add to your profile.
  • Messages & Inputs: questions, prompts, and other content you submit to the Service (including interactions with AI personas).
  • Payment Information: subscription and billing details. Payment card information is processed securely by Stripe and is not stored by Madole Labs.

2.2 Automatically Collected Information

When you use the Service, we may automatically collect:

  • IP address and general location (e.g., country or region)
  • Browser type and device information
  • Usage information such as pages visited, features used, frequency of use, and timestamps

2.3 Cookies and Similar Technologies

We use cookies and similar technologies to maintain your login session, remember preferences, and improve the performance of the Service. You can control cookies through your browser settings, but disabling them may limit some features.

3. How We Use Your Information

We use the information we collect to:

  • Create and manage user accounts
  • Provide AI chat and educational functionality
  • Process payments and manage subscriptions
  • Monitor usage to improve performance and reliability
  • Prevent fraud, abuse, and unauthorized access
  • Provide customer support and respond to inquiries
  • Comply with legal, tax, and regulatory obligations

We do not sell your personal information.

4. AI Interactions and Data Use

Your messages and interactions with AI personas are used to generate responses and may be logged to:

  • Improve service reliability and user experience
  • Investigate and prevent misuse or harmful content
  • Diagnose system issues and errors

EraMentor does not train proprietary AI models using your identifiable personal data. Messages may be processed by third-party AI providers (such as OpenAI) according to their terms and privacy policies.

5. Payment Processing (Stripe)

We use Stripe to process payments. When you subscribe, Stripe collects your name, email, billing address, payment method, and transaction details. Madole Labs does not store your full payment card information. Stripe's privacy policy is available at stripe.com/privacy .

6. How We Share Information

We may share information with:

  • Service Providers: such as hosting providers, payment processors, analytics tools, and email services.
  • Legal Authorities: when required to comply with law, regulation, or legal process, or to protect our rights or users.
  • Business Partners or Integrations: if you connect EraMentor with other educational platforms or services (where available).

We do not sell or rent your personal data to third parties for marketing purposes.

7. Data Storage & Security

We use reasonable technical and organizational safeguards to protect your information, including encryption in transit (HTTPS), access controls, and secure password storage. However, no system is perfectly secure, and we cannot guarantee absolute security.

8. International Users

Although Madole Labs is based in Canada, the Service may be accessed from other countries, and your information may be processed in Canada, the United States, or other jurisdictions where our service providers operate. By using the Service, you consent to this cross-border processing.

9. Your Rights

Depending on your location, you may have the right to access, correct, update, or delete your personal information, or to request a copy of it. You may also have the right to object to certain processing activities or withdraw consent where applicable. To exercise these rights, contact us at [email protected] .

10. Children's Privacy

EraMentor is intended for users aged 13 and older, or for use under the supervision of teachers, adults, legal guardians, or schools. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can delete it.

11. Data Retention

We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we take steps to delete or anonymize it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will indicate the date of the latest revision at the top of this page. Your continued use of the Service after changes take effect constitutes acceptance of the updated Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Madole Labs
Burlington, Ontario, Canada
Email: [email protected]